Global Presence - Local Support
ETAP continues to expand its reach to its users by integrating additional Technical Support Centers to its online Help Center.
Contact your regional ETAP technical support center office below:
| Help Desk Center | City | Territory | Local Time Weekdays | Supported Language | HelpDesk Phone # |
| United States | Irvine, CA | All | 3:00 - 17:00 | English | +1 949 462 0400 |
| Mexico | Mexico, D.F. | South America Central America |
9:00 - 18:00 | Spanish | +52 (55) 4620-9970 |
| Brazil | Ribeirão Preto | Brazil | 9:00 - 17:00 | Portuguese | +55 (16) 3877-1038 |
| Nigeria | Lagos | West Africa | 9:00 - 17:00 | English | +234-809-3930-366 |
| United Kingdom | London | UK - Europe | 9:00 - 17:00 | English | +44 (0)330 0580 920 |
| France | Meylan | Europe | 9:00 - 17:00 | French/English | +33 (0) 4 76 59 29 89 |
| Spain | Madrid | Europe - Spain | 10:00 - 18:00 | Spanish | +34 918496224 |
| South Africa | Johannesburg | South Africa | 9:00 - 17:00 | English | +27 11 781-9513 |
| UAE | Dubai | Middle East North Africa |
8:00 - 17:00 | English | +971 4 445 6988 |
| Russia | Moscow | Russia Ukraine |
9:00 - 17:00 | Russian | +7 74956404284 |
| India | Mumbai, Delhi, Chennai | India | 9:00 - 20:00 | English | Mumbai +91(0)22-62601010
Delhi +91-(0)-11-49873850-60-70 Chennai +91 44 26280596 | 42698555 |
| China | Nanjing | China, Taiwan, Hong Kong, Macao, Mongolia |
8:30 - 17:30 | Chinese (Mandarin) | +86 025 83610133 |
| Philippines | Concepcion, Tarlac | Philippines | 9:00 - 18:00 | English | +63 (45) 6090011 |
| South Korea | Seoul | South Korea | 9:00 - 18:00 | Korean | +82 02 2649 9345 (Ext. 207) |
| Japan | Funabashi, Chiba | Japan | 9:00 - 17:00 | Japanese | +81 (47) 4901010 |
*Support hours are based on Country's Local Time Zone unless indicated otherwise
| Support Hours |
|
24-hour clock | |||||||||||||
| USA (PT) | Canada | Mexico | Brazil | Nigeria | Europe (GMT) | Europe (CEST) | South Africa | MENA | Russia | India | China | Philippines | Korea | Japan | |
| 0 | 1 | 1 | 4 | 8 | 8 | 9 | 9 | 11 | 11 | 12 | 15 | 15 | 16 | 16 | |
| 1 | 2 | 2 | 5 | 9 | 9 | 10 | 10 | 12 | 12 | 13 | 16 | 16 | 17 | 17 | |
| 2 | 3 | 3 | 6 | 10 | 10 | 11 | 11 | 13 | 13 | 14 | 17:30 | 17 | 18 | 18 | |
| 3 | 4 | 4 | 7 | 11 | 11 | 12 | 12 | 14 | 14 | 15 | 18 | 18 | 19 | 19 | |
| 4 | 5 | 5 | 8 | 12 | 12 | 13 | 13 | 15 | 15 | 16 | 19 | 19 | 20 | 20 | |
| 5 | 6 | 6 | 9 | 13 | 13 | 14 | 14 | 16 | 16 | 17 | 20 | 20 | 21 | 21 | |
| 6 | 7 | 7 | 10 | 14 | 14 | 15 | 15 | 17 | 17 | 18 | 21 | 21 | 22 | 22 | |
| 7 | 8 | 8 | 11 | 15 | 15 | 16 | 16 | 18 | 18 | 19 | 22 | 22 | 23 | 23 | |
| 8 | 9 | 9 | 12 | 16 | 16 | 17 | 17 | 19 | 19 | 20 | 23 | 23 | 0 | 0 | |
| 9 | 10 | 10 | 13 | 17 | 17 | 18 | 18 | 20 | 20 | 21 | 0 | 0 | 1 | 1 | |
| 10 | 11 | 11 | 14 | 18 | 18 | 19 | 19 | 21 | 21 | 22 | 1 | 1 | 2 | 2 | |
| 11 | 12 | 12 | 15 | 19 | 19 | 20 | 20 | 22 | 22 | 23 | 2 | 2 | 3 | 3 | |
| 12 | 13 | 13 | 16 | 20 | 20 | 21 | 21 | 23 | 23 | 0 | 3 | 3 | 4 | 4 | |
| 13 | 14 | 14 | 17 | 21 | 21 | 22 | 22 | 0 | 0 | 1 | 4 | 4 | 5 | 5 | |
| 14 | 15 | 15 | 18 | 22 | 22 | 23 | 23 | 1 | 1 | 2 | 5 | 5 | 6 | 6 | |
| 15 | 16 | 16 | 19 | 23 | 23 | 0 | 0 | 2 | 2 | 3 | 6 | 6 | 7 | 7 | |
| 16 | 17 | 17 | 20 | 0 | 0 | 1 | 1 | 3 | 3 | 4 | 7 | 7 | 8 | 8 | |
| 17 | 18 | 18 | 21 | 1 | 1 | 2 | 2 | 4 | 4 | 5 | 8:30 | 8 | 9 | 9 | |
| 18 | 19 | 19 | 22 | 2 | 2 | 3 | 3 | 5 | 5 | 6 | 9 | 9 | 10 | 10 | |
| 19 | 20 | 20 | 23 | 3 | 3 | 4 | 4 | 6 | 6 | 7 | 10 | 10 | 11 | 11 | |
| 20 | 21 | 21 | 0 | 4 | 4 | 5 | 5 | 7 | 7 | 8 | 11 | 11 | 12 | 12 | |
| 21 | 22 | 22 | 1 | 5 | 5 | 6 | 6 | 8 | 8 | 9 | 12 | 12 | 13 | 13 | |
| 22 | 23 | 23 | 2 | 6 | 6 | 7 | 7 | 9 | 9 | 10 | 13 | 13 | 14 | 14 | |
| 23 | 0 | 0 | 3 | 7 | 7 | 8 | 8 | 10 | 10 | 11 | 14 | 14 | 15 | 15 | |
