Global Support

Global Presence - Local Support

ETAP continues to expand its reach to its users by integrating additional Technical Support Centers to its online Help Desk.

Contact your regional ETAP technical support center office below:

Help Desk Center City Territory Local Time Weekdays Supported Language HelpDesk Phone #
United States Irvine, CA All 3:00 - 17:00 English +1 949 462 0400
Mexico Mexico, D.F. South America
Central America		 9:00 - 18:00 Spanish +52 (55) 4620-9970
Brazil Ribeirão Preto Brazil 9:00 - 17:00 Portuguese +55 (16) 3877-1038
Nigeria Lagos West Africa 9:00 - 17:00 English +234-809-3930-366
United Kingdom London UK - Europe 9:00 - 17:00 English +44 (0)330 0580 920 
France Meylan Europe 9:00 - 17:00 French/English +33 (0) 4 76 59 29 89
Spain Madrid Europe - Spain 10:00 - 18:00 Spanish +34 918496224
South Africa Johannesburg South Africa 9:00 - 17:00 English +27 11 781-9513
UAE Dubai Middle East
North Africa		 8:00 - 17:00 English +971 4 445 6988
Russia Moscow Russia
Ukraine		 9:00 - 17:00 Russian +7 74956404284
India Mumbai, Delhi, Chennai India 9:00 - 20:00 English Mumbai +91(0)22-62601010
Delhi +91-(0)-11-49873850-60-70
Chennai +91 44 26280596 | 42698555
China Nanjing China, Taiwan,
Hong Kong, Macao,
Mongolia		 8:30 - 17:30 Chinese (Mandarin) +86 025 83610133
Philippines Concepcion, Tarlac Philippines 9:00 - 18:00 English +63 (45) 6090011
South Korea Seoul South Korea 9:00 - 18:00 Korean +82 02 2649 9345 (Ext. 207)
Japan Funabashi, Chiba Japan 9:00 - 17:00 Japanese +81 (47) 4901010



*Support hours are based on Country's Local Time Zone unless indicated otherwise
Support Hours
 
 24-hour clock
USA (PT) Canada Mexico Brazil Nigeria Europe (GMT) Europe (CEST) South Africa MENA Russia India China Philippines Korea Japan
0 1 1 4 8 8 9 9 11 11 12 15 15 16 16
1 2 2 5 9 9 10 10 12 12 13 16 16 17 17
2 3 3 6 10 10 11 11 13 13 14 17:30 17 18 18
3 4 4 7 11 11 12 12 14 14 15 18 18 19 19
4 5 5 8 12 12 13 13 15 15 16 19 19 20 20
5 6 6 9 13 13 14 14 16 16 17 20 20 21 21
6 7 7 10 14 14 15 15 17 17 18 21 21 22 22
7 8 8 11 15 15 16 16 18 18 19 22 22 23 23
8 9 9 12 16 16 17 17 19 19 20 23 23 0 0
9 10 10 13 17 17 18 18 20 20 21 0 0 1 1
10 11 11 14 18 18 19 19 21 21 22 1 1 2 2
11 12 12 15 19 19 20 20 22 22 23 2 2 3 3
12 13 13 16 20 20 21 21 23 23 0 3 3 4 4
13 14 14 17 21 21 22 22 0 0 1 4 4 5 5
14 15 15 18 22 22 23 23 1 1 2 5 5 6 6
15 16 16 19 23 23 0 0 2 2 3 6 6 7 7
16 17 17 20 0 0 1 1 3 3 4 7 7 8 8
17 18 18 21 1 1 2 2 4 4 5 8:30 8 9 9
18 19 19 22 2 2 3 3 5 5 6 9 9 10 10
19 20 20 23 3 3 4 4 6 6 7 10 10 11 11
20 21 21 0 4 4 5 5 7 7 8 11 11 12 12
21 22 22 1 5 5 6 6 8 8 9 12 12 13 13
22 23 23 2 6 6 7 7 9 9 10 13 13 14 14
23 0 0 3 7 7 8 8 10 10 11 14 14 15 15

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