Privacy Policy

Privacy Policy

ETAP/Operation Technology, Inc. (“ETAP”) recognizes the importance of protecting the information collected from users through both normal business practices and the operation of this website; and takes reasonable steps to maintain the security, integrity and privacy of any information in accordance with this Privacy Policy. 

We will only process your personal data in accordance with the provisions of the General Data Protection Regulation (GDPR).

By submitting your information to ETAP you consent to the practices described herein.


Scope

This privacy policy applies to all personal data processed by full-time and part-time employees, when acting on behalf of ETAP, contractors and partners doing business on behalf of ETAP, as well as all legal entities, all operating locations in all countries, and all business processes conducted by ETAP.


What information do we collect?

ETAP collects the following personal data in line with the use purposes explained in a subsequent section:

  • Your name and contact details
  • Online profile data/usage
  • Education and professional information
  • Communication information including ETAP HelpDesk
  • Purchasing and payment information
  • Registration and participation in ETAP events and activities
  • Subscription preferences
  • Information about the device(s) you use
  • Information about service usage
  • Cookies (see details in section below)
  • Authentication data
  • Location information
  • Other information you upload or provide to us
Many of the tools and information available on this website do not require you to provide personal information.  To take advantage of certain features, we may ask you to provide personal information, such as your e-mail address, name, home or work address, telephone number, job title or industry, in order to transact business and respond to your inquiry.  We may also collect demographic information.  If you choose to make a purchase or sign up for a paid training or course, we will ask for additional information, such as your credit card number and billing address.  In all cases, your decision to provide us with personal information is voluntary, and such information will only be used to help transact your business or respond to your questions. 

We may collect information about your interaction with our website and services. For example, we may use website analytics tools to retrieve information from your browser, including the website you came from, the search engine(s) and the keywords used to find our website, the pages viewed within our wesite, your browser add-ons, and your browser’s screen size. We may also use technologies, such as cookies and Web beacons (described below), to collect information about the pages you view, the links you click and other actions you take on our website. Additionally, we collect certain standard information that your browser sends to every website you visit, such as your IP address, browser type and language, access times and referring website addresses.

This anonymous data is stored separately from any personal information you may have provided to protect your privacy. The data is used for statistical purposes in order to improve our website and services.

When you receive newsletters or promotional e-mails from ETAP, we may use Web beacons, customized links or similar technologies to determine whether the e-mail has been opened and which links you click on, in order to provide you with more focused e-mail communications or other information.


Use of Personal Information

We will use your personal data and may share your personal data with other parties acting on our behalf, for one or more of the following purposes:

  • Help transact your business
  • Register you for a service
  • Respond to your inquiry
  • Conduct a survey
  • Provide Technical Support
  • As or when required by law or government authorities
  • External e-mail service providers
  • Data validation service providers
In all cases, your decision to provide us with personal information is voluntary, and such information will only be used to help transact your business or respond to your questions. From time to time we might exchange, share and/or cross-reference information, including contact information about you with our affiliates that will enable them to contact you regarding any products and services that may be of interest to you.

Confidentiality

ETAP and its affiliated companies do not sell or disclose any personal information obtained from our website visitors without their consent to any unaffiliated third party for purposes unrelated to servicing their requests, unless required to do so by law or other regulatory authority.


Retention of Personal Information

Your personal information will be retained for as long as it is necessary to carry out the purposes set out in this privacy policy (unless longer retention is required by the applicable law). However, we will not retain any of your personal information beyond this period and the retention of your personal information will be subject to periodic review. We may keep an anonymized form of your personal information, which will no longer refer to you, for statistical purposes without time limits, to the extent that we have a legitimate and lawful interest in doing so.

Communication Preferences

Many visitors to our website wish to remain apprised of new products and services and opportunities. In that case, you may request to receive e-mail messages from us by so indicating and providing your contact information.

You can stop the delivery of future promotional e-mail from ETAP sites and services by following the instructions in the e-mail you receive or by contacting us at the address below.


Children’s Privacy

ETAP does not knowingly collect information from children under the age of 13 and does not target its website to children under the age of 13. We encourage parents and guardians to take an active role in their children’s online activities and interests.


Links to Third Party Sites

Our website may contain links to websites operated and maintained by third parties, over which we have no control.  Privacy policies on such linked sites may be different from our privacy policy. You access such linked sites at your own risk. You should always read the privacy policy of a linked site before disclosing any personal information on such sites.

Use of Cookies and Web Beacons

In order to improve our products and services and website and provide more convenient, relevant experiences to our customers, we may use "cookies," "web beacons," and similar devices to track your activities. A cookie is a small amount of data that is transferred to your browser by a web server and can only be read by the server that gave it to you. It functions as your identification card. It cannot be executed as code or deliver viruses.

A web beacon is a small transparent gif image that is embedded in an HTML page or email used to track when the page or email has been viewed. We may include web beacons in promotional e-mail messages or our newsletters in order to determine whether messages have been opened and acted upon.  This device is similar to a cookie in that it tracks your visit and the data can only be read by the server that receives the data. It is different than a cookie in that it is not browser-based, may not function as an identification card, and does not store any data on your computer.


Financial Information

Since features exist on this website that enable or will enable visitors to receive services and/or register for events online using their credit/debit card, the financial information collected by ETAP during these transactions is used solely by ETAP or ETAP’s vendors who collect this information for ETAP.  This information is not stored on our etap.com or shared with outside parties except for the purposes of finalizing the transaction.


Security

We take precautions to protect the security of your contact information that you share with us.  Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure.  As a result, while we strive to protect your contact information, we cannot guarantee or warrant the security of any information you transmit to or from our websites, and you do so at your own risk.

By giving us information or allowing it to be collected, to the fullest extent permitted by law, you agree that you will not make any claims against, and that ETAP, and its affiliated companies, will not be held liable for, any claims, losses or damages which may result, directly or indirectly, from collection of that information, including from misuse, unauthorized access or disclosure and loss or corruption by computer viruses and other sources of harm to the information we collect.


Your rights with regards to your personal information

Data protection law provides individuals with certain rights, including the right to: access, rectify, withdraw consent, erase, restrict, transport, and object to the processing of their personal information. Individuals also have the right to lodge a complaint with the relevant information protection authority if they believe that their personal information is not being processed in accordance with the law. Further information about your rights is set forth below:

Right to obtain a copy of your personal information.
You have the right to obtain a copy of the personal information we hold about you. All requests for access to personal information should be made to: privacy@etap.com. You may be required to submit a proof of your identity.

Right to Rectification.
You may request that we rectify any inaccurate and/or complete any incomplete personal information. If we disagree and believe the information to be accurate and complete, we will advise you and include a notation on the record that you dispute the information’s accuracy. Requests for corrections or supplements to all other personal information should be made to: privacy@etap.com. We will respond to your request to correct or supplement your personal information within a reasonable time period and, in any event, within any time period specified in relevant laws.

Right to withdraw consent.
You may, as permitted by law, withdraw your consent to the processing of your personal information at any time. Such withdrawal will not affect the lawfulness of processing based on your previous consent. Please note that if you withdraw your consent, you may not be able to benefit from certain service features for which the processing of your personal information is essential.

Right to object to processing.
You may, as permitted by law, request that we stop processing your personal information.

Right to erasure.
You may request that we erase your personal information and we will comply, unless there is a lawful reason for not doing so.

Your right to lodge a complaint with the supervisory authority.
We suggest that you contact ETAP at:  privacy @etap.com about any questions or if you have a complaint in relation to how we process your personal information. However, you do have the right to contact the relevant supervisory authority in the relevant country directly.


Your European Union privacy rights

Under the General Data Protection Regulation (Regulation EU 2016/679) (also known as GDPR), if you are an individual protected by the GDPR you may have certain rights as a data subject.  To request information about or avail yourself of those rights, please send an email to privacy@etap.com with "GDPR Information" in the subject line. In the email please describe, with specificity, the GDPR right you are requesting assistance with.  Please note additional information may be requested prior to initiation of a request and that ETAP reserves the right to charge a fee with respect to certain requests.  Upon ETAP’s completion of its review you will be notified if your request has been granted, denied, or exemptions apply.


Your California privacy rights

Under California Civil Code Section 1798.83 (also known as S.B. 27), if you are a California resident and your business relationship with ETAP is primarily for personal, family, or household purposes, you may request certain data regarding ETAP’s disclosure, if any, of personal information to third parties for the third-parties’ direct marketing purposes. To make such a request, please send an email to privacy@etap.com with "Request for California Privacy Information" in the subject line. You may make such a request up to once per calendar year. If applicable, we will provide you, by email, a list of the categories of personal information disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year, along with the third parties' names and addresses. Please note that not all personal information sharing is covered by S.B. 27's requirements.


Questions or Comments Concerning This Privacy Policy

ETAP takes its website users’ privacy very seriously.  If you have any questions or comments concerning this Privacy Policy, we invite you to contact ETAP at the following address: 

ETAP/Operation Technology, Inc.
Attn: Legal Department/Privacy Policy
17 Goodyear
Irvine, CA 92618
United States of America
Email: legal@etap.com


Changes to This Privacy Policy

ETAP will occasionally update this privacy policy to reflect changes in our services and customer feedback.  When we post changes to this Policy, we will revise the “last updated” date at the bottom of this Policy. ETAP encourages you to periodically review this Policy to be informed of how ETAP is protecting your information.

Revised: July 2018

Operation Technology, Inc.
17 Goodyear
Irvine, CA 92618
Fax: (949) 462-0200
info@etap.com