ETAP Digital Twin Platform

Confidentiality

ETAP and its affiliated companies do not sell or disclose any personal information obtained from our website visitors without their consent to any unaffiliated third party for purposes unrelated to servicing their requests, unless required to do so by law or other regulatory authority.

Communication Preferences

Many visitors to our website wish to remain apprised of new products and services and opportunities. In that case, you may request to receive e-mail messages from us by so indicating and providing your contact information.

You can stop the delivery of future promotional e-mail from ETAP sites and services by following the instructions in the e-mail you receive or by contacting us at the address below.

Children’s Privacy

ETAP does not knowingly collect information from children under the age of 13 and does not target its website to children under the age of 13. We encourage parents and guardians to take an active role in their children’s online activities and interests.

Use of Cookies and Web Beacons

In order to improve our products and services and website and provide more convenient, relevant experiences to our customers, we may use "cookies," "web beacons," and similar devices to track your activities. A cookie is a small amount of data that is transferred to your browser by a web server and can only be read by the server that gave it to you. It functions as your identification card. It cannot be executed as code or deliver viruses.

A web beacon is a small transparent gif image that is embedded in an HTML page or email used to track when the page or email has been viewed. We may include web beacons in promotional e-mail messages or our newsletters in order to determine whether messages have been opened and acted upon.  This device is similar to a cookie in that it tracks your visit and the data can only be read by the server that receives the data. It is different than a cookie in that it is not browser-based, may not function as an identification card, and does not store any data on your computer.

Financial Information

Since features exist on this website that enable or will enable visitors to receive services and/or register for events online using their credit/debit card, the financial information collected by ETAP during these transactions is used solely by ETAP or ETAP’s vendors who collect this information for ETAP.  This information is not stored on our etap.com or shared with outside parties except for the purposes of finalizing the transaction.

Security

We take precautions to protect the security of your contact information that you share with us.  Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure.  As a result, while we strive to protect your contact information, we cannot guarantee or warrant the security of any information you transmit to or from our websites, and you do so at your own risk.

By giving us information or allowing it to be collected, to the fullest extent permitted by law, you agree that you will not make any claims against, and that ETAP, and its affiliated companies, will not be held liable for, any claims, losses or damages which may result, directly or indirectly, from collection of that information, including from misuse, unauthorized access or disclosure and loss or corruption by computer viruses and other sources of harm to the information we collect.

Your rights with regards to your personal information

Data protection law provides individuals with certain rights, including the right to: access, rectify, withdraw consent, erase, restrict, transport, and object to the processing of their personal information. Individuals also have the right to lodge a complaint with the relevant information protection authority if they believe that their personal information is not being processed in accordance with the law. Further information about your rights is set forth below:

Right to obtain a copy of your personal information.
You have the right to obtain a copy of the personal information we hold about you. All requests for access to personal information should be made to: legal@etap.com. You may be required to submit a proof of your identity.

Right to Rectification.
You may request that we rectify any inaccurate and/or complete any incomplete personal information. If we disagree and believe the information to be accurate and complete, we will advise you and include a notation on the record that you dispute the information’s accuracy. Requests for corrections or supplements to all other personal information should be made to: legal@etap.com. We will respond to your request to correct or supplement your personal information within a reasonable time period and, in any event, within any time period specified in relevant laws.

Right to withdraw consent.
You may, as permitted by law, withdraw your consent to the processing of your personal information at any time. Such withdrawal will not affect the lawfulness of processing based on your previous consent. Please note that if you withdraw your consent, you may not be able to benefit from certain service features for which the processing of your personal information is essential.

Right to object to processing.
You may, as permitted by law, request that we stop processing your personal information.

Right to erasure.
You may request that we erase your personal information and we will comply, unless there is a lawful reason for not doing so.

Your right to lodge a complaint with the supervisory authority.
We suggest that you contact ETAP at:  legal@etap.com about any questions or if you have a complaint in relation to how we process your personal information. However, you do have the right to contact the relevant supervisory authority in the relevant country directly.

Your European Union privacy rights

Under the General Data Protection Regulation (Regulation EU 2016/679) (also known as GDPR), if you are an individual protected by the GDPR you may have certain rights as a data subject.  To request information about or avail yourself of those rights, please send an email to legal@etap.com with "GDPR Information" in the subject line. In the email please describe, with specificity, the GDPR right you are requesting assistance with.  Please note additional information may be requested prior to initiation of a request and that ETAP reserves the right to charge a fee with respect to certain requests.  Upon ETAP’s completion of its review you will be notified if your request has been granted, denied, or exemptions apply.

Your California privacy rights

Under California Civil Code Section 1798.83 (also known as S.B. 27), if you are a California resident and your business relationship with ETAP is primarily for personal, family, or household purposes, you may request certain data regarding ETAP’s disclosure, if any, of personal information to third parties for the third-parties’ direct marketing purposes. To make such a request, please send an email to legal@etap.com with "Request for California Privacy Information" in the subject line. You may make such a request up to once per calendar year. If applicable, we will provide you, by email, a list of the categories of personal information disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year, along with the third parties' names and addresses. Please note that not all personal information sharing is covered by S.B. 27's requirements.

Questions or Comments Concerning This Privacy Policy

ETAP takes its website users’ privacy very seriously.  If you have any questions or comments concerning this Privacy Policy, we invite you to contact ETAP at the following address: 

ETAP/Operation Technology, Inc.
Attn: Legal Department/Privacy Policy
17 Goodyear
Irvine, CA 92618
United States of America
Email: legal@etap.com

Changes to This Privacy Policy

ETAP will occasionally update this privacy policy to reflect changes in our services and customer feedback.  When we post changes to this Policy, we will revise the “last updated” date at the bottom of this Policy. ETAP encourages you to periodically review this Policy to be informed of how ETAP is protecting your information.