Présence Mondiale - Support Local
ETAP continue d'étendre sa portée à ses utilisateurs en intégrant des Centres de Support Technique supplémentaires à son support en ligne Help Desk.
Contactez votre centre régional de support technique ETAP ci-dessous :
| Portail Help Desk | Ville | Territoire | Heures Locales Jours de Semaine | Langue Prise en Charge | Numéro de Téléphone HelpDesk # |
| United States | Irvine, CA | All | 3:00 - 17:00 | English | +1 949 462 0400 |
| Mexico | Mexico, D.F. | South America Central America |
9:00 - 18:00 | Spanish | +52 (55) 4620-9970 |
| Brazil | Ribeirão Preto | Brazil | 9:00 - 17:00 | Portuguese | +55 (16) 3877-1038 |
| Nigeria | Lagos | West Africa | 9:00 - 17:00 | English | +234-809-3930-366 |
| United Kingdom | London | Europe | 9:00 - 17:00 | English | +44 (0)330 0580 920 |
| France | Meylan | Europe | 9:00 - 17:00 | French/English | +33 (0) 4 76 59 29 89 |
| Spain | Madrid | Europe - Spain | 10:00 - 18:00 | Spainsh | +34 918496224 |
| South Africa | Johannesburg | South Africa | 9:00 - 17:00 | English | +27 11 781-9513 |
| UAE | Dubai | Middle East North Africa |
8:00 - 17:00 | English | +971 4 445 6988 |
| Russia | Moscow | Russia Ukraine |
9:00 - 17:00 | Russian | +7 74956404284 |
| India | Mumbai, Delhi, Cennai | India | 9:00 - 20:00 | English | Mumbai +91 22 41235604-605 Delhi +91-124-4117061-63 Chennai +91 44 26280596 | 42698555 |
| China | Nanjing | China, Taiwan, Hong Kong, Macao, Mongolia |
8:30 - 17:30 | Chinese (Mandrain) | +86 025 83610133 |
| Philippines | Concepcion, Tarlac | Philippines | 9:00 - 18:00 | English | +63 (45) 6090011 |
| South Korea | Seoul | South Korea | 9:00 - 18:00 | Korean | +82 02 2649 9345 (Ext. 207) |
| Japan | Funabashi, Chiba | Japan | 9:00 - 17:00 | Japanese | +81 (47) 4901010 |
* Les heures de support sont basées sur le Fuseau Horaire Local du Pays, sauf indication contraire
| Horaires du Support |
|
24 heures | |||||||||||||
| USA (PT) | Canada | Mexico | Brazil | Nigeria | Europe (GMT) | Spain | South Africa | MENA | Russia | India | China | Philippines | Korea | Japan | |
| 0 | 1 | 1 | 4 | 8 | 8 | 9 | 9 | 11 | 11 | 12 | 15 | 15 | 16 | 16 | |
| 1 | 2 | 2 | 5 | 9 | 9 | 10 | 10 | 12 | 12 | 13 | 16 | 16 | 17 | 17 | |
| 2 | 3 | 3 | 6 | 10 | 10 | 11 | 11 | 13 | 13 | 14 | 17:30 | 17 | 18 | 18 | |
| 3 | 4 | 4 | 7 | 11 | 11 | 12 | 12 | 14 | 14 | 15 | 18 | 18 | 19 | 19 | |
| 4 | 5 | 5 | 8 | 12 | 12 | 13 | 13 | 15 | 15 | 16 | 19 | 19 | 20 | 20 | |
| 5 | 6 | 6 | 9 | 13 | 13 | 14 | 14 | 16 | 16 | 17 | 20 | 20 | 21 | 21 | |
| 6 | 7 | 7 | 10 | 14 | 14 | 15 | 15 | 17 | 17 | 18 | 21 | 21 | 22 | 22 | |
| 7 | 8 | 8 | 11 | 15 | 15 | 16 | 16 | 18 | 18 | 19 | 22 | 22 | 23 | 23 | |
| 8 | 9 | 9 | 12 | 16 | 16 | 17 | 17 | 19 | 19 | 20 | 23 | 23 | 0 | 0 | |
| 9 | 10 | 10 | 13 | 17 | 17 | 18 | 18 | 20 | 20 | 21 | 0 | 0 | 1 | 1 | |
| 10 | 11 | 11 | 14 | 18 | 18 | 19 | 19 | 21 | 21 | 22 | 1 | 1 | 2 | 2 | |
| 11 | 12 | 12 | 15 | 19 | 19 | 20 | 20 | 22 | 22 | 23 | 2 | 2 | 3 | 3 | |
| 12 | 13 | 13 | 16 | 20 | 20 | 21 | 21 | 23 | 23 | 0 | 3 | 3 | 4 | 4 | |
| 13 | 14 | 14 | 17 | 21 | 21 | 22 | 22 | 0 | 0 | 1 | 4 | 4 | 5 | 5 | |
| 14 | 15 | 15 | 18 | 22 | 22 | 23 | 23 | 1 | 1 | 2 | 5 | 5 | 6 | 6 | |
| 15 | 16 | 16 | 19 | 23 | 23 | 0 | 0 | 2 | 2 | 3 | 6 | 6 | 7 | 7 | |
| 16 | 17 | 17 | 20 | 0 | 0 | 1 | 1 | 3 | 3 | 4 | 7 | 7 | 8 | 8 | |
| 17 | 18 | 18 | 21 | 1 | 1 | 2 | 2 | 4 | 4 | 5 | 8:30 | 8 | 9 | 9 | |
| 18 | 19 | 19 | 22 | 2 | 2 | 3 | 3 | 5 | 5 | 6 | 9 | 9 | 10 | 10 | |
| 19 | 20 | 20 | 23 | 3 | 3 | 4 | 4 | 6 | 6 | 7 | 10 | 10 | 11 | 11 | |
| 20 | 21 | 21 | 0 | 4 | 4 | 5 | 5 | 7 | 7 | 8 | 11 | 11 | 12 | 12 | |
| 21 | 22 | 22 | 1 | 5 | 5 | 6 | 6 | 8 | 8 | 9 | 12 | 12 | 13 | 13 | |
| 22 | 23 | 23 | 2 | 6 | 6 | 7 | 7 | 9 | 9 | 10 | 13 | 13 | 14 | 14 | |
| 23 | 0 | 0 | 3 | 7 | 7 | 8 | 8 | 10 | 10 | 11 | 14 | 14 | 15 | 15 | |
