ETAP Enterprise Solution for Electrical Power Systems

Enterprise Software Solution
for Power Systems

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support etap user feedback

ETAP User Feedback

Your input is valuable! Operation Technology, Inc. is dedicated to providing our customers with a superior product experience, and user feedback is one of the central elements of this commitment. In fact, ETAP is designed based on 95% of user suggestions and requests!

By answering a few quick questions, you help us gain a better understanding of how ETAP matches your needs and expectations. Your feedback makes a difference, and will help us continue to make ETAP the most comprehensive power system analysis platform.

To thank you for taking the time to fill out these questions, we will randomly select 10 respondents to receive an ETAP tape measure.

* Required

First Name*
   
Last Name*
   
Company Name *
   
Street Address*
 
   
City*
   
State*
   
Zip Code*
   
Country*
   
ETAP Serial Number *
   
E-Mail *  
 
How long have you been using ETAP?
1-6 Months 6-12 Months 1-4 Years 5+ Years
 
What is your overall satisfaction with ETAP?
Very Satisfied Satisfied Dissatisfied Very Dissatisfied
 
Comments:
 
How often do you contact ETAP Technical Support?
Daily Weekly Monthly Sometimes Never
 
If you have contacted ETAP Technical Support, what is your overall satisfaction?
Very Satisfied Satisfied Dissatisfied Very Dissatisfied
 
Comments:
 
How satisfied are you with ETAP in the following areas:
  Very
Satisfied
Satisfied Dissatisfied Very
Dissatisfied
Not Sure
           
Pricing
           
First 90 Days After-Sale Support (both sales and technical)
           
Quality of ETAP
           
ETAP Meeting Project Needs
 
 
How likely are you to:
  Likely Not Likely Not Sure
Continue to use ETAP products and services
       
Purchase additional ETAP modules
       
Recommend ETAP to others
 
 
What features and capabilities would you recommend be added to ETAP?
 
Additional comments:
 
Would you like an OTI representative to contact you in case any additional feedback is required?
Yes, I may be contacted.
No, I do not wish to be contacted.
 
Thank you for your valuable feedback!