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ETAP Customer Satisfaction Survey

ETAP is committed to meeting and exceeding our customers’ expectations. Customer feedback is essential for us to create the products, services, and support capabilities users need to enjoy an optimal experience with ETAP; in fact, 95% of new features and functions come directly from our user suggestions.

By answering a few quick questions, you help us improve how ETAP meets your needs and expectations. Your feedback makes a difference, and will help us continue to make ETAP the most comprehensive power system platform.

To thank you for taking the time to fill out these questions, you will be entered in a drawing to win an Apple iPad, or one of 25 ETAP memory sticks.


Note: Items marked * are required fields    

First Name*


Last Name*


Company*


Job Title*


Serial Number *


E-Mail*  


Address*





City*


State/Province*


Postal Code*


Country*


Prior to purchasing ETAP did you attend an ETAP 101 seminar?
Yes No
How long have you been using ETAP?
1-6 Months 6-12 Months 1-4 Years 5+ Years
What is your overall satisfaction with ETAP?
Very Satisfied Satisfied Dissatisfied Very Dissatisfied
Comments:
How often do you telephone the ETAP Phone Support hotline?
Daily Weekly Monthly Sometimes Never
If you have telephoned the ETAP Phone Support hotline, what is your overall satisfaction?
Very Satisfied Satisfied Dissatisfied Very Dissatisfied
Comments:
How frequently do you use the online ETAP Help Desk website?
Daily Weekly Monthly Sometimes Never
If you have used the online ETAP Help Desk website, what is your overall satisfaction?
Very Satisfied Satisfied Dissatisfied Very Dissatisfied
Comments:
How satisfied are you with ETAP Help Desk in the following areas:
  Very
Satisfied		 Satisfied Dissatisfied Very
Dissatisfied		 Not Sure
           
Ease of use
           
Response time
           
FAQ Section
 
How satisfied are you with ETAP in the following areas:
  Very
Satisfied		 Satisfied Dissatisfied Very
Dissatisfied		 Not Sure
           
Pricing
           
First 90 Days After-Sale Support (both sales and technical)
           
Quality of ETAP
           
ETAP Meeting Project Needs
 
How likely are you to:
  Likely Not Likely Not Sure
Continue to use ETAP products and services
       
Utilize ETAP Real-Time power management products and services
       
Purchase additional ETAP modules
       
Recommend ETAP to others
 
What features and capabilities would you recommend be added to ETAP?
 
Additional comments:
Would you like an ETAP representative to contact you in case any additional feedback is required?
Yes, I may be contacted.
No, I do not wish to be contacted.
 
Thank you for your valuable feedback!