» September 2010

September 2010

September Newsletter Articles

Expanded Partner Program Launched

Expanded Partner Program Launched

An expanded ETAP Partner program has been launched to meet the growing demand for ETAP power systems analysis software and ETAP Real-Time™ power management solution. It’s intended to serve the need of ETAP Solution Providers and System Integrators by improving their market reach and offering increased access to ETAP customers and affiliated organizations.

The ETAP Partner program provides engineering consulting and design firms, as well as power management system and automation companies, with best practices methodologies necessary to build value for ETAP customers. In turn, customers will have assurances that they are working with qualified partners who have experience with applications and solutions based on ETAP software, including ETAP Real-Time implementations.

ETAP Solution Providers deliver power systems designs, studies, and consulting solution services to customers. They are carefully selected firms with personnel who have the skills, knowledge and resources to provide outstanding engineering solutions using ETAP.

ETAP Systems Integrators provide design, installation, integration and first-line support primarily for power management system projects built on an ETAP Real-Time platform.

There are three levels of increasing-participation for Solution Providers and Systems Integrators: Registered, Select, and Preferred. Each level has its requirements and benefits depending on experience, proficiency, and standardization on ETAP. Benefits include special software licensing, maintenance, and training, along with access to priority technical support, a partner portal access for sales, marketing, and technical tools and credentials. The program is worldwide in scope and is not limited to any particular vertical market.

Interested potential partners or customers needing engineering services or integration support can visit here.

ETAP Technical Support Best in Class

ETAP Technical Support Best in Class

When you set out to build the best power engineering software around, you also make sure you build the best technical support organization possible. Customers continually tell us that the ETAP technical support team is number one in service and assistance and consistently provides an immediate response to their software and engineering questions.

So who are the men and women on the ETAP support team? All are engineers, many of which are highly educated with M.S. and Ph.D. degrees. Most have earned a Professional Engineer (PE) license, and all have numerous years of experience with power engineering and ETAP.

While we are pleased that customers consider us invaluable, we are always looking to improve our process. We have upgraded our network infrastructure to include more bandwidth to ensure faster response time during problem re-creation and to hold Web-based conference and video calls. In addition, we have implemented a remote help system that allows us to tap directly into customer computers when requested to see firsthand what the problem is and walk a customer through the solution. Our help desk software allows us to track tickets efficiently, as well as gather metrics for support analysis and improvement.

For indirect support, our Web site is home to FAQs, tutorials, technical articles, and helpful downloads. We also host and support various ETAP User Groups across the world. Between now and the end of the year, six different meetings will take place in Irvine, CA, Houston, TX, Pasay City, Philippines, Seoul, Korea, and Tokyo, Japan.

Our technical support team is experienced with requests from around the globe, meaning that no matter your questions or location, ETAP can provide solutions unique to your situation.

For more information, visit our support page.

Customer Satisfaction and Customer References

Customer Satisfaction and Customer References

We love to hear from our customers. Not only are we interested in hearing about your projects, but we also want to be sure you are completely satisfied with ETAP.

ETAP software is designed based on 95% of users’ suggestions and requests! That shows you how much we listen. We get these suggestions from user groups, symposiums, conferences, and direct interaction with customers. We also encourage ETAP Users to submit feedback.

If you would like to be involved in our customer reference program, please fill out our Customer Satisfaction Form.

Latest Blogs

Latest Blogs

Visit etap it! to read about the latest musings of the ETAP team.
Vary Your Drivers – and I Don’t Mean in Golf
“It’s About Productivity” – Doing More with Less
Characteristics of a Good Power System Training Station
ETAP Scholarship Program to Motivate and Inspire Next Generation of Power Engineers
The True Value of a New Power Engineering Grad
Modularity Makes ETAP Flexible

Careers

Careers

ETAP continues to be on the cutting-edge of development while our engineers and scientists explore new concepts in system analysis.

Teams work together in a professional environment, promoting advancement, support, assistance, and cooperation. For a list of our open positions, click here.